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Heritage Place Accessibility Policy

Heritage Place is dedicated to respecting the diverse needs of persons with disabilities and promoting the principles of independence, dignity, integration and equality of opportunity for all individuals. The organization seeks to uphold the highest standards of accessible customer service through preventing, identifying and removing barriers that impede the ability of persons with disabilities to access our services.


In this policy “customers” are defined as residents, family members, guests from the community and visitors. The objective of this policy is to identify the equal treatment provisions under the Ontario Human Rights Code (through the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Regulation) required as a minimum legal standard in care and service delivery, to persons with disabilities.


This policy addresses the following:

  • The provision of care and services to persons with disabilities;

  • Staff and volunteer training regarding interacting with persons with disabilities;

  • The use of assistive devices by persons with disabilities;

  • The use of service animals by persons with disabilities;

  • The use of support persons by individuals with disabilities;

  • Notice of temporary service disruptions;

  • Customer feedback regarding the provision of services to persons with disabilities; and

  • Notice of availability and format of documents.

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