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Step Two of Ontario’s Roadmap to Reopen


Dear Residents, Family Members and Staff:



As we continue along the path to safely reopen, we are reminded that retirement homes must still observe the sector-specific guidance contained in Directive #3 and the Retirement Home Policy to Implement Directive #3.


Step Two changes to the Retirement Homes Policy to Implement Directive #3 are as follows:


Essential Caregiver Designation


The limit on number of Essential Caregivers designated per resident has been removed. Previously a maximum of 2 Essential Caregivers could be designated per resident. The processes to designate persons as Essential Caregivers will continue to be in place. Two Essential Caregivers are permitted at one time and Caregivers are encouraged to work out a schedule with one another to ensure they do not arrive while others are on site. Connect with Ann Swaby for further information.


Access to Homes (Residents Self-Isolating)

The following has been added to this section:

  • When a resident is self-isolating, the home must provide supports for their physical and mental well-being to mitigate any potential negative effects of isolation. This includes individualized mental and physical stimulation that meet the abilities of the individual. Homes should use sector best practices whenever possible.


General Visitors


The following has been added:

  • General Visitors are permitted regardless of immunization status.

  • General Visitors may visit all residents indoors, in-suite (if the suite allows for physical distancing between individuals from separate households).

  • Heritage Place will continue with the current reservation process. However, every effort to provide equal access for all and to assist with individual requests will be accommodated. (Refer to Step One communication for details or call reception).

  • Heritage Place does not have a designated area for indoor and outdoor visitations.

  • It is recommended that outdoor visitations with family members and friends be conducted off-site, or in suite while always adhering to public health protocols.

  • The Gazebo is reserved to allow resident-to-resident social interactions with each other. We therefore trust all residents will adhere to the directives of masking and hand hygiene including physical distancing of 2-meter separation.


Group Events, Recreational and Social Activities


Indoor social gatherings and events must not exceed 50% of the total capacity of the room and can include General Visitors brought into the homes to facilitate activities, programs, or events, in addition to residents, staff and Essential Visitors. Previously, the limit was 25% capacity, and only staff and Essential Caregivers could participate.


Outdoor social gatherings and events (without music due to current bylaw restrictions issued to Heritage Place) may include up to 25 individuals in Step 2 if space allows. Previously, the limit was 25 people, but only staff and Essential Caregivers could participate.


Personal Care Service Providers


Personal Care Service Providers (i.e., hairdresser) who are visiting the home or work onsite as contractors will be allowed to provide services in alignment with provincial requirements in Step 2 of the Roadmap to Reopen, in addition to Personal Care Service Providers employed by the home. We welcome our new hairdresser, Julie. :)


Communal Dining


Clarification has been added that homes above the immunization threshold can resume communal dining and suspend physical distancing for residents only. Fully vaccinated Essential Caregivers may dine with a resident with advance reservations. We are back to four residents per table and we will soon see our Bungalow friends!


Retirement Home Tours


Targeted tours of empty suites will be allowed at all times and are not limited to the final stages of the selection process.




We are taking great care to continue to protect your safety and well being, as well as the health and safety of our staff and visitors. All changes are designed with this in mind, particularly as we navigate through the threats of the COVID-19 Delta variant.


Heritage Place is committed to maintaining a safe environment and will continue to review and adapt our policies and operating procedures in line with changing Directives as they are issued.


In the process of returning to normal, your patience is greatly appreciated as we get back to doing the things we love!


Stay tuned for Step Three updates.




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